Terms and Conditions

Terms and Conditions

Last Updated: 27-02-2026

These Terms and Conditions (“Terms”) govern your use of the website chilikutir.com (the “Website”) operated by CHILI KUTIR LLP (“Company”, “we”, “our”, or “us”).

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

1. Use of Website

You agree to use this Website only for lawful purposes. You must not:

  • Use the Website in any way that violates applicable laws or regulations
  • Engage in fraudulent or misleading activities
  • Attempt to gain unauthorized access to our systems
  • Use automated systems such as bots or scrapers

We reserve the right to suspend or terminate access if misuse is detected.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, or
  • You are using the Website under supervision of a parent or legal guardian

3. Products and Services

We offer food products including pickles, papad, and snacks.

  • All products are subject to availability
  • We reserve the right to modify or discontinue products without notice
  • Product images are for representation purposes only
  • Actual product color, texture, and packaging may vary

4. Pricing and Payments

  • All prices are listed in INR and are subject to change without notice
  • We accept payments via UPI, debit/credit cards, net banking, and other supported methods
  • We do not store your card or payment details
  • Payments are processed through secure third-party gateways

We reserve the right to cancel any order in case of pricing errors.

5. Order Acceptance and Cancellation

  • Once an order is placed, it can only be cancelled within the allowed cancellation window
  • We reserve the right to refuse or cancel any order at our discretion
  • Orders may be cancelled due to product unavailability, payment issues, or suspected fraud

6. Shipping and Delivery

  • Delivery timelines are estimates and may vary based on location and courier services
  • We are not responsible for delays caused by third-party logistics providers
  • Risk of loss passes to the customer upon delivery

7. Refund and Replacement

Due to the perishable nature of our products:

  • Returns are generally not accepted
  • Refunds or replacements are only provided in cases of damaged, defective, or incorrect products
  • Customers must report issues within the specified time with valid proof

Refer to our Refund Policy for full details.

8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of login details
  • You are responsible for all activities under your account
  • We may suspend accounts found to be fraudulent or abusive

9. Intellectual Property

All content on this Website including:

  • Text
  • Images
  • Logos
  • Design
  • Graphics

are the property of CHILI KUTIR LLP and protected under applicable intellectual property laws.

You may not copy, reproduce, or use any content without prior written permission.

10. User Content

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive right to use and display such content
  • You agree not to post unlawful, offensive, or misleading content

We reserve the right to remove any content at our discretion.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for any health-related issues arising from improper use or storage of products
  • Our total liability shall not exceed the amount paid by you for the product

12. Disclaimer

All products and services are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous availability of the Website
  • Error-free operation
  • Accuracy of all content

13. Food Product Disclaimer

  • Our products are handmade and may have natural variations in taste, texture, and appearance
  • Customers are advised to check ingredients for allergies
  • Proper storage instructions must be followed

14. Privacy

Your use of the Website is also governed by our Privacy Policy.

15. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content or policies.

16. Indemnification

You agree to indemnify and hold CHILI KUTIR LLP harmless from any claims, damages, or expenses arising from:

  • Your misuse of the Website
  • Violation of these Terms
  • Infringement of third-party rights

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in West Bengal, India.

18. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.

19. Contact Information

CHILI KUTIR LLP
Asannagar, Bhimpur
PIN – 741161
West Bengal, India

Phone: +91 7029738822
Email: info@chilikutir.com
Email: support@chilikutir.com

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